1. Service Provider
The GuideUp platform is developed and operated by:
GuideUp Technologies Private Limited
[City], India
(Full registered address to be inserted)
Email: legal@guideup.co
Website: https://guideup.co
GuideUp Technologies Private Limited is a private limited company incorporated under the Companies Act, 2013 of India. Corporate Identification Number (CIN) and registered office details are available upon request.
2. Product
GuideUp is a Software-as-a-Service (SaaS) tour operations management platform. It is designed for professional tour operators, travel agencies, and destination management companies — primarily serving customers in the European Economic Area (EEA) and the United Kingdom.
The platform provides tools for managing bookings, passenger manifests, itineraries, guide assignments, payments, and customer communications in a single integrated workspace.
3. Management
The company is managed by its duly appointed directors. Authorised representatives can be contacted via the email address provided in Section 1 above.
4. Registered Office and Correspondence
Registered Office:
GuideUp Technologies Private Limited
[Full registered address — City, State, PIN Code, India]
For all legal and contractual correspondence, including data protection matters, please use:
legal@guideup.co
5. European Union Representative
GuideUp Technologies Private Limited is an Indian company that provides services to customers in the European Union and European Economic Area. We offer our services in compliance with applicable EU regulations, including the General Data Protection Regulation (GDPR).
As required under GDPR Article 27, if you are an EEA resident wishing to exercise your data protection rights or raise a concern, you may contact us directly at legal@guideup.co. We will designate a formal EU representative and update this notice accordingly when required.
Nothing in this notice limits your right to contact the supervisory authority in your EU member state of residence or employment.
6. VAT and Tax
GuideUp Technologies Private Limited is registered for tax purposes in India. Where applicable, we comply with EU VAT rules for digital services sold to EU customers (including OSS/IOSS schemes where applicable). Our GSTIN and other tax registration details are available upon written request to legal@guideup.co.
7. Platform Hosting
The GuideUp platform is hosted on DigitalOcean infrastructure, with primary data centre location in Amsterdam, Netherlands (EU region). This means that data processed through the platform is stored within the European Union, which assists our EU customers in meeting their own GDPR compliance obligations.
8. Intellectual Property
All content on this website and within the GuideUp platform — including but not limited to text, design, logos, graphics, software code, and documentation — is the intellectual property of GuideUp Technologies Private Limited or is used under licence. Unauthorised reproduction, distribution, or modification of any content is prohibited without prior written consent.
9. Liability for Content
The information published on this website is provided in good faith and for general informational purposes only. GuideUp Technologies Private Limited does not accept liability for the accuracy or completeness of general website content unless caused by our own wilful misconduct or gross negligence. Links to third-party websites are provided for convenience; we do not endorse or take responsibility for the content of external sites.
10. Dispute Resolution
In the event of any dispute arising from the use of the GuideUp platform or related services, we encourage customers to contact us at legal@guideup.co to seek an amicable resolution before initiating formal proceedings. Governing law and jurisdiction details are set out in our Terms of Service.
For EU consumers, the European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Please note that GuideUp is a B2B platform; our services are not directed at individual consumers.
11. Contact for Legal Matters
For any legal inquiries including contract matters, data protection requests, IP concerns, or compliance questions:
Email: legal@guideup.co